Privacy Policy

Saran Aura Inc. and its affiliates (“Saran Aura,” “we,” “us,” or “our”) value and respect your privacy. This Privacy Policy explains how Saran Aura collects, uses, stores, and protects personal information from customers, visitors, and users (collectively, the “Users”) through our website, online store, and any related digital platforms (collectively, the “Site”), as well as through our products, services, social media pages, and other interactions with Saran Aura (collectively, the “Services”).

This Privacy Policy also outlines the reasons we collect personal information, how such information is used, and the circumstances under which it may be shared with third parties, in accordance with applicable Canadian privacy laws.

Information you provide: When you create an account or make a purchase through our Services, we may collect certain personal information, meaning information that can identify you directly or indirectly. This may include details such as your name, title, email address, phone number, mailing address, date of birth, payment and billing information, and other similar details required to provide our Services. In some cases, you may also share personal information relating to other individuals—for example, when purchasing or sending a gift on someone else’s behalf.

Device Identifiers: When you access or use our Services through a device, we may collect or store certain device-related information, such as a device identifier or device type. These identifiers help us recognize your device and improve the functionality and performance of our Services, including delivering relevant updates and service-related communications. Device identifiers may, in some cases, be linked with other personal information we collect to better understand how our Services are used and to enhance your overall experience.

Analytics: When you use our Services, we may collect certain information through technologies such as logs, cookies, and similar tracking tools, either directly or through third-party service providers. In some cases, this information may be associated with personal information we have collected. We use this data to understand how our Services are accessed and used, to analyze user engagement, and to improve the performance and functionality of our Services. Additional details regarding third-party involvement are outlined in the “Service Providers” section of this Privacy Policy.

Log Data: Like most online services, our servers automatically collect certain information when you access or use our Services, and this information may be recorded in log files. This data can include your device’s Internet Protocol (IP) address, the webpage you visited prior to accessing our Services, details about purchases completed or products viewed, your browser type and settings, and the date and time of your interactions with the Services.

Session & Usage Information: Saran Aura does not use browser cookies or similar tracking technologies for advertising or cross-site tracking. Instead, we use server-side session technology to support essential website functionality, such as account login, shopping cart management, and order processing. Session data is temporary and is used solely to enable core features of the Services during your visit. We do not use session data to track users across third-party websites or online services. Any information collected through sessions is handled in accordance with this Privacy Policy and applicable Canadian privacy laws.

We generally use the information we collect to fulfill our obligations to you, to support our legitimate business interests in operating and improving our Services, and where required or permitted, based on your consent. More specifically, Saran Aura uses personal information for the following purposes:

To operate, maintain, and protect our Services and business. We use personal information to deliver our Services, resolve technical, security, or operational issues, monitor usage and performance, analyze trends, and respond to user requests. We may use your email address or phone number to send important service-related communications, including notices required by law or essential account and transaction updates. If you contact us by email or other electronic means, we may retain records of those communications, including contact details and our responses, for customer service and administrative purposes.

To personalize your experience and improve customer service. We may use personal information to better understand shopping preferences, assist with customer support, and enhance your experience with our Services. This can include notifying you about items left in your shopping cart or providing information related to products you have shown interest in. Where applicable, such communications are based on our legitimate business interests or your consent, and you may opt out at any time.

To comply with legal obligations. We may process personal information where required by applicable laws, regulations, legal processes, or binding governmental requests. In such cases, we will only collect, use, or disclose information to the extent reasonably necessary to comply with those obligations.

To respond to inquiries and requests. If you contact Saran Aura with questions, comments, or requests, we may use your personal information to respond and provide appropriate support.

To send service-related communications. We may send administrative, transactional, technical, or security-related messages, including confirmations, updates, policy changes, and notices related to fraud prevention or account security.

To process transactions and manage accounts. Personal information is used to process purchases, payments, billing, discounts, account administration, and related operational matters. We may contact you regarding invoicing, order fulfillment, account management, or payment-related issues.

To ensure security and prevent misuse. We use information to monitor our Services for potential violations of our policies or applicable laws, and to prevent, detect, investigate, and respond to fraud, security incidents, unauthorized activity, or other harmful conduct.

Saran Aura may share, transfer, and/or disclose your Personal Information to third parties as necessary to provide the products or services you request, and under the circumstances described below:

Service Fulfillment Partners Saran Aura may share certain Personal Information with third parties such as shipping providers, payment processors, credit card companies, email service providers, and other vendors required to fulfill orders or operate our Services. These third parties are contractually or legally prohibited from using your Personal Information for their own promotional purposes or from selling it. They may access your information only to perform services on our behalf or to comply with legal obligations and are required to maintain confidentiality.

Marketing and Business Operations We may share Personal Information and other collected data with trusted service providers and partners in connection with marketing, analytics, and business development activities. These parties are permitted to use such information solely to perform services for Saran Aura and must keep it confidential.

Non-Personal and Usage Information Saran Aura may share information that is not traditionally considered Personal Information, such as device data, analytics, and usage statistics, to better understand how users interact with our Services and to improve user experience and performance.

Legal Requirements and Protection We may disclose Personal Information when permitted or required by law, or when we believe disclosure is reasonably necessary to protect our rights, comply with legal processes, enforce our policies, or prevent, investigate, or take action against unlawful, fraudulent, or suspicious activities.

Law Enforcement and Legal Requests Personal Information may be shared in response to lawful requests such as court orders, subpoenas, or requests from law enforcement or government authorities.

Fraud Prevention and Safety Saran Aura may share Personal Information with third parties to investigate, prevent, or address suspected fraud, security incidents, potential threats to individuals, violations of our policies, or illegal activities.

Publicly Shared Information Any information you voluntarily disclose through public features such as comments, reviews, forums, or blog posts may be visible to other users. Saran Aura is not responsible for the use of such publicly available information by others, including any unsolicited communications you may receive.

Promotional Use with Consent From time to time, Saran Aura may request your consent to use certain Personal Information for promotional or service-related purposes. Such information will only be shared or displayed after obtaining your explicit consent.

Saran Aura retains your Personal Information only for as long as it is reasonably necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain and use your Personal Information as required to comply with applicable legal obligations, resolve disputes, and enforce our agreements and policies.

Usage Data is retained for internal analysis and operational purposes. This data is generally kept for a shorter duration, unless it is needed to enhance the security or functionality of our Services, or where longer retention is required by law.

Your information, including Personal Information, may be transferred to and stored on servers or systems located outside your state, province, country, or other governmental jurisdiction. Data protection laws in these locations may differ from those in your place of residence.

If you access or use our Services from outside the Canada, please be aware that your information may be transferred to, stored in, and processed within the Canada or other jurisdictions.

By using the Services, you acknowledge and consent to the transfer and processing of your Personal Information in jurisdictions that may have different data protection standards than those applicable in your country.

Saran Aura takes reasonable measures to ensure that your Personal Information is handled securely and in accordance with this Privacy Policy.

Saran Aura reserves the right to modify or update this Privacy Policy at any time, at its sole discretion and without prior notice. Any changes will become effective immediately upon posting the updated Privacy Policy on our website. Your continued use of the Services after any revisions are posted constitutes your acknowledgment and acceptance of the updated Privacy Policy.

This Privacy Policy was last updated on January 10, 2026.